Our Commitment
Customer Obligations
At Satoen Thailand Co Ltd, we prioritize transparency and quality in every transaction. Our terms and conditions define your rights and obligations as a customer when engaging with us. By making a purchase, you understand the importance of adhering to these guidelines to ensure a smooth experience. We recommend reading these terms carefully and contacting us for any clarifications before proceeding with your order.
Fair Use of Products
When purchasing our high-grade green tea matcha, customers are expected to use the products responsibly and not for any illegal activities. Reselling our products is allowed only under certain conditions that must be discussed and agreed upon with Satoen Thailand Co Ltd. We take the authenticity of our brand seriously and reserve the right to terminate any agreements if terms are not met. Your successful engagement with our offerings nurtures our mutual growth and the promotion of quality green tea culture. Please ensure you follow these terms for a successful partnership with us.
Returned Product Policy
We accept returns of products unopened and in pristine condition within 14 days of purchase. To initiate a return, please contact our customer service team for detailed instructions. Please note that return shipping costs are the customer's responsibility unless the product is defective. Once we receive the returned item, we will issue a refund or replacement based on your preference.